For more information about these standards, certification and other training products, please contact the:

Saskatchewan Tourism Education Council
(Division of Tourism Saskatchewan)
321 - 4th Avenue
SASKATOON SK S7K 2L9
www.stec.com

Phone: 1-800-331-1529
(306) 933-5900
Fax: (306) 933-6250

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1. Be Professional

• be ethical
• exhibit professional attributes
• manage personal stress
• manage time effectively
  

2. Describe Tourism Industry

• define tourism
• describe trouism industry
  

3. Be Knowledgable About Training

• describe importance of training
• describe tourism trainer's role
• identify benefits of upgrading training skills and knowlege
  

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B. Adult Learning Principles

1. Describe Adult Learning Principles

• define adult learning
• describe basic principles of adult learning
  

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C. Communication

1. Communicate Effectively

• define effective communication
• describe basic communication theory
• describe types of communication
• listen effectively
• speak effectively
• define question types
• use questions effectively
• use nonverbal communication effectively
• write effectively
• communicate with participants who have special needs
  

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D. Planning

1. Describe Needs Assessment

• define training needs
• define needs assessment
• describe outcomes of needs assessment
• describe common needs assessment methods

2. Develop training Objectives

• define training goals
• define training objectives
• describe training objectives
• identify benefits of developing training goals and objectives
• develop overall training objectives
• develop learning objectives
  

3. Possess Training Knowledge

• list common training techniques
• list factors that affect choice of training techniques
• list suitable training techniques for learning outcomes
• list common room/group set-ups
• list common learning aids
  

4. Develop Session Plan

• define session plan
• describe benefits of session plan
• list components of session plan
• create session plan
• customize existing session plan
  

5. Complete Preparations

• comlete advance preparations for session
• complete final preparations
  

 

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E. Delivery

1. Manage Learning Environment

• create learning environment
• describe group dynamics
• identify benefits of positive group dynamics
• describe stages of group formation
• facilitate group dynamics
• manage challenging behaviours
  

2. Deliver Session

• begin session
• present content
• close session
  

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F. Evaluation

1. Follow Evaluation Guidelines

• describe purpose of evaluation
• describe styles of evaluation
• describe strengths and weaknesses of written evaluation methods
• describe strengths and weaknesses of other evaluation methods
• follow guidelines for evaluations
• develop evaluations
• administer evaluations
  

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G. Administration

1. Complete Administrative Duties

• complete training agreement
• complete session follow-up
  

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