For more information about these standards, certification and other training products, please contact the:

Saskatchewan Tourism Education Council
(Division of Tourism Saskatchewan)
321 - 4th Avenue
SASKATOON SK S7K 2L9
www.stec.com

Phone: 1-800-331-1529
(306) 933-5900
Fax: (306) 933-6250

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1. Promote Tourism Industry

• define tourism
• identify tourism sectors
• outline benefits of promoting tourism
• describe business operator's role in promoting tourism
• access tourism information
• promote local area, zone/region, province/territory and country
• outline guidelines for responsible tourism
  

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B. Business Planning Terms

1. Define Business Planning Terms

• define business planning terms
  

2. Research Feasibility

• determine market feasibility
• determine operational feasibility
• determine financial feasibility
• determine venture feasibility
  

3. Prepare Business Plan

• describe importance of developing and using business plan
• develop business plan
• implement business plan
  

4. Make Arrangements for Business Start-Up

• make arrangements for business start-up
  

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C. Marketing

1. Define Marketing Terms

• define marketing terms
  

2. Prepare Marketing Plan

• determine target markets
• draft marketing plan
• implement and evaluate marketing plan
  

3. Use Promotional Activities

• identify benefits of personal selling
• make presentations
• host familiarization tour/seminar
• participate in industry shows
• produce brochures
• produce newletters
• advertise
• distribute promotional materials
• set up and implement contests
• develop merchandising plan for promotional sale or give-away items
  

4. Participate in Public Relations Activities

• describe benefits of good public relations
• develop and implement public relations strategy
  

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D. Financial Management

1. Define Financial Accounting Terms

• define financial accounting terms
  

2. Prepare Budget

• define importanace of developing and using a budget
• develop budget
• implement budget
  

3. Manage Accounting and Cash Control

• establish accounting and cash control procedures
• establish accounts receivable procedure establish accounts payable procedure
• establish banking procedures
• administer petty cash system
• follow cash out procedure
• process cash payment
• process foreign currency payment
• process cheque payment
• process credit/debit card payment manually
• process credit/debit payment with automated system
• process refunds
  

 

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E. Human Resource Management

1. Hire Staff

• describe human resource management
• develop human resource plan
• develop job descriptions
• develop employment application and interview forms
• recruit staff
• interview applicants
• select final candidate
• make job offer recognize importance of personnel files
• maintain personnel files
  

2. Train Staff

• identify benefits of training
• conduct orientation for new staff
• plan staff training
• conduct training session
  

3. Supervise Staff

• identify benefits of staff meetings
• plan staff meetings
• conduct staff meetings
• motivate staff
• correct staff problems
• prepare for performance reviews
• conduct performance reviews
• schedule staff
• lay off staff
• dismiss staff
• process resignations
  

4. Administer Payroll and Benefit Program

• administer payroll
• adminster benefit program
  

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F. Business Operations

1. Manage Office Operations

• set up and maintain office operations
• set up and maintain records system
  

2. Perform Administrative Duties

• define contract
• negotiate contracts
• research and apply for funding
• comply with licensing and insurance requirements
• comply with legislation establish and implement policies and procedures
  

3.Manage Risk

• identify goals of risk management
• develop risk management plan
• prepare for emergencies
• respond to emergencies
• maintain facility and equipment
  

4. Manage Products and Services

• purchase products and services from suppliers
• receive products
• outline benefits of counting inventory regularly
• establish procedures for maintaining inventory
• identify factors influencing product pricing
• display products
• provide information about products and servcies
  

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G. Professionalism

1. Exhibit Professional Skills

• demonstrate professionalism
• exhibit ethical conduct
• describe impact of a postive attitude
• describe benefits of professional development
• participate in professional development activities
• manage time effectively
• identify benefits of staff empowerment
• provide leadership
• delegate tasks
• manage stress
• make effective decisions
  

2. Communicate Effectively

• define effective communication
• outline benefits of effective communicaiton
• define non-verbal communication
• outline question types
• listen effectivley
• speak effectively
• write effectivley
• use effective telepyone skills
• handle troublesome caller
  

3. Interact with Customers

• provide customer service
• provide service to customer with special needs
• handle customer concern or complaint
  

 

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