For more information about these standards, certification and other training products, please contact the:

Saskatchewan Tourism Education Council
(Division of Tourism Saskatchewan)
321 - 4th Avenue
SASKATOON SK S7K 2L9
www.stec.com

Phone: 1-800-331-1529
(306) 933-5900
Fax: (306) 933-6250

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1. Exhibit Professionalism

• identify imporatance of servcie attitude
• exhibit service attitude
• exhibit professional appearance
• comply with applicable legislation
  

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B. Customer Service

1. Provide Customer Service

• take passenger to destination
• define special needs passengers
• help passengers with special needs
• follow out-of-town trip procedures
• follow lost and found procedures
• follow pick-up and delivery procedures
  

2. Handle Difficult Situations

• handle complaints
• handle difficult passengers
• follow refusal-of-service procedures
  

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C. Communication

1. Communicate Effectively

• define effective communication
• describe benefits of effective communication
• communicate effectively
• follow two-way radio guidelines
  

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D. Safety

1. Ensure safety of Self and Passengers

• drive defensively
• ensure passenger safety
• follow guidleins for medical emergencies
• follow personal safety guidelines
• identify potentially dangerous situations
• respond to dangerous situations
  

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E. Industry Knowledge

1.Know Tourism Industry

• define tourism industry
• outline benefits of promoting tourism
  

2. Promote Tourism

• describe taxicab drivers' role in tourism industry and community
• provide tourism information
  

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F. Shift Procedures

1. Follow Shift Procedures

• follow shift preparation procedures
• follow procedures during shift
• conduct post-trip inspection of vehicle
  

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G. Monetary Transactions

1. Handle Monetary Transactions

• handle cash, traveller's cheques, vouchers/ charge slips and foreign currency payment
• handle credit card/debit card payment
• handle company account payment
• follow guidelines regarding tips/gratuities
  

2. Follow Cash-In Procedure

• follow cash-in procedure
  

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