For more information about these standards, certification and other training products, please contact the:

Saskatchewan Tourism Education Council
(Division of Tourism Saskatchewan)
321 - 4th Avenue
SASKATOON SK S7K 2L9
www.stec.com

Phone: 1-800-331-1529
(306) 933-5900
Fax: (306) 933-6250

---

1. Complete required courses

• complete required courses
  

---

B. Professionalism

1. Use Communication Skills

• describe a positive attitude
• describe impact of a positive attitude
• exhibit attributes of a professional attitude
• use listening skills
• communicate effectively
• use telephone etiquette
• liaise wiht outside servcies and suppliers
• communicate with employer
  

2. Develop Good Guest Relations

• describe importance of good guest relations
• greet guests
• develop rapport with guests
• respond to guests' expectations, needs and limitations
• respond to guests with special needs
• promote business to guests
• be an ambassador for area, country and activity
• take photographs and video footage for guests
• follow guidelines for accepting gratuities

---

C. Environmental Awareness

1. Minimize Impact

• describe ecotourism
• describe carrying capacity
• practice minimum impact/no trace land use
  

2. Respond to Other Resource Users

• identify potential sources of conflict
• respond to other resource users
  

---

D. Leadership

1. Provide Leadership

• define outdoor leadship
• provide instruction
• monitor guests' performance
• maintain well-being of group
• promote teamwork
• respond to guest's condition
• follow activity plan
• make decisions
• handle complaints
  

---

E. Camp and/or Trip Operation

1. Prepare for Trips

• hold pre-trip meeting wiht employer
• ensure adequate supplies and equipment
• organize personal gear
• hold pre-trip meeting with guests
• check guests' personal gear
  

2. Conduct Trips

• set up camp
• prepare meals
• break camp
• conclude trip
• hold post-trip meeting with employer
• close down permanent camp at year end
  

---

F. Safety

1. Follow Safety Procedures

• avoid dangerous situations with wildlife
• prepare for weather and seasonal conditions
• follow safety guidelines for machinery, equipment and appliances
• follow fuel safety guidelines
• follow guidelines for travel safety
  

---

G. Survival

1. Use Survival Techniques

• outline requirements for survival and first aid kits
• follow emergency plan
• set up emergency shelter
  

2. Use Signalling Methods

• signal for help
• use two-way radio
  

3. Obtain Water and Food

• identify water and food needs for survival
• ensure safe supply of water and food
  

H. Legal Issues

1. Comply with Legislation

• identify importance of complying with legislation
  

2. Prevent Violations

• prevent violations
  

3. Identify Content of employmnet Agreement

• identify content of employment agreement
  

---

Back to Profile List