For more information about these standards, certification and other training products, please contact the:

Saskatchewan Tourism Education Council
(Division of Tourism Saskatchewan)
321 - 4th Avenue
SASKATOON SK S7K 2L9
www.stec.com

Phone: 1-800-331-1529
(306) 933-5900
Fax: (306) 933-6250

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1. Be Professional

• exhibit attributes of professionalism
  

2. Upgrade Knowledge and Skills

• describe important of upgrading knowledge nad skills
• upgrade knowledge and skills
  

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B. Management Skills

1. Plan Activities

• identify benefits of strategic planning
• define components of strategic planning
• develop action plans
• implement action plans
  

2. Use Time Management Techniques

• use time management techniques
  

3. Solve Problems

• solve problems
  

4. Deliver Presentations

• deliver presentations
  

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C. Staff Supervision

1. Assist with Hiring Staff

• outline how to develop human resource plan
• outline how to develop job descriptions
• outline how to recruit staff
• assist with interviews
• assist with selection of final candidate
• outline how to make job offer.
  

2. Train Staff

• identify benefits of training
• provide orientation to new staff
• plan staff training
• conduct training program
  

3. Direct Staff

• delegate tasks
• schedule staff
• enforce policies
• resolve staff problems
• motivate staff
• encourage staff development
• describe importance of teamwork
• encourage effective teamwork
  

4.Appraise Staff

• monitor staff performance
• provide informal feedback identify reasons for conduct performance reviews
• conduct performance review
• use reward system
  

5. Handle Staff Dismissals and Resignations

• outline how to lay off staff
• outline how to terminate staff
• outline how to process resignations
  

 

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D. Operations Management

1. Maintain Quality of Service

• oversee information services
• respond to feedback about staff and facility
• respond to feedback about industry partners
  

2. Carry Out Administrative Duties

• comply with legislation
• follow policy and procedures
• assist with policy development
• ensure day-to-day operation of facility
• maintain security
• maintain records
• process visitor statistics
• communicate with sponsoring organization
• control inventory
• oversee cash out
• handle employees pay cheques/stubs
  

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