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Skill
Profile Chart - Housekeeping Room Attendant |
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For more information about these standards, certification and
other training products, please contact the:
Saskatchewan Tourism Education Council
(Division of Tourism Saskatchewan)
321 - 4th Avenue
SASKATOON SK S7K 2L9
www.stec.com
Phone: 1-800-331-1529
(306) 933-5900
Fax: (306) 933-6250
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A. Professionalism |
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1. Follow House Policies
- identify purpose of house policies
- follow house policies
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2. Follow Legislation
- identify imporance of learning about legal rights related
to your job
- follow legislation related to your job
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3. Maintain Personal Grooming and Hygiene
- identify importance of maintaining personal grooming and
hygiene
- maintain personal grooming and hygiene
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4.Be Professional
- identify importance of being professional
- be professional
- identify importance of providing excellant service
- provide excellent service
- identify importance of being a team member
- be a team member
- identify importance of following guidelines for accepting
tips/gratuities
- follow guidelines for accepting tips/gratuities
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1.Use Communication Skills
- identify importance of communicating effectively
- define effective communication
- define nonvialbe communication
- communicate effectively
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2. Provide Information to Guests
- provide guests with information about property
- identify importance of providing guests with information
about community
- provide guests with information about community
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3. Locate and Operate Guest Room Features
- identify importance of knowing location and operation of
guest room features
- locate and operate guest room features
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4. Lend and Retrieve Company Property
- identify importance of following proper lending and retrieving
guidelines
- lend and retrieve company property
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5. Protect Guest Privacy
- identify importance of protecting guests' privacy
- protect privacy of guests
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6. Handle Complaints
- identify importance of handling complaints properly
- handle complaints
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1. Define Industry Terms
- identify importance of defining industry terms
- define industry terms
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1. Work Safetly
- identify importance of working safely
- work safely
- identify importance of Workplace Hazardous Material Information
System (WHMIS)
- identify WHMIS
- follow WHMIS guidelines
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2. Follow Emergeny Procedures
- identify importance of following emergency procedures
- identify fire safety information
- follow emergency procedures
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1. Provide Security for Guests
- identify importance of following security procedures
- follow security procedures
- provide security in guest rooms
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2. Handle Lost and
Found Items
- identify importance of correctly handling lost and found
items
- handle lost and found items
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3. Report Discrepancies in Guest Room Status
- identify importance of reporting discrepancies in room
status
- report discrepancies in room status
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F. Cleaning Responsibilities
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1. Begin and End Shift
- identify importance of beginning and ending shift systematically
- begin and end shift
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2. Prepare Cart
- identify importance of properly preparing cart
- prepare cart
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3. Stock Linen Closet
- identify importance of stocking linen closet
- stock linen closet
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4. Use Cleaning Materials and Tools
- identify importance of using cleaning materials and tools
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5. Clean Guest Rooms
- identify importance of cleaning guest rooms
- enter guest room
- clean guest room
- identify importance of properly making beds
- make beds
- clean bathroom
- clean special areas
- identify importance of well-presented room
- prepare room for presentation
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6. Carry Out Rotation Cleaning Duties
- identify importance of rotation cleaning
- carry out rotation cleaning duties
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