For more information about these standards, certification and other training products, please contact the:

Saskatchewan Tourism Education Council
(Division of Tourism Saskatchewan)
321 - 4th Avenue
SASKATOON SK S7K 2L9
www.stec.com

Phone: 1-800-331-1529
(306) 933-5900
Fax: (306) 933-6250

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1. Develop Policies and Procedures

• identify structure of organization
• facilitate development of mission, goal and objective statments with senior management and board
• develop long and short-term plans
• research need for new policy or changes in existing policy
• facilitate approval process to establish polices and procedures
• ensure management, staff and members/users enforce and adhere to rules and regulations
  

2. Comply with Legislation

• coply with legislation
• identify situations which may require legal advice
• research and comply with permit and license requirements

3. Establish Safety and Security Procedures

• establish safety and security procedures
• research and obtain insurance
  

4. Monitor Operations

• monitor quality of operations
• communicate with other departments
• monitor infrastructure operations
• conduct site and facility inspections
• assess business perfomrance
• monitor resource/environmental conservation policies
• monitor reciprocal agreements
• maintain association memberships

5. Use Office Equipment and Supplies

• Maintain office equipment and supplies
• follow opeating guidlines for office equipment
  

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B. Financial Management

1. Develop Budgets

• ensure profitability of operations
• develop expense and revenue budgets
• oversee capital planning projects

2. Establish Banking Relations

• establish banking relations

3. Oversee Accounting Procedures

• oversee daily revenue control
• oversee systems for handling accounts receivable and accounts payable
• oversee procedures for handling cash and other negotiable items
• ensure periodic and year-end financial statements are prepared

4. Oversee Payroll Procedures

• oversee payroll procedures

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C. Human Resource Management

1. Identify Functions of Human Resource Management

• Identify functions of human resource managment

2. Recruit Staff

• oversee development of job descriptiosn
• advertise for new staff

3. Hire Staff

• screen applications
• conduct interviews
• select final candidate
• make job offer
• discuss conditions of employment with new employee

4. Train Staff

• provide orientation for new staff
• outline benefits of training
• implement training program

5. Manage Staff

• motivate staff
• encourage staff
• supervise staff
• resolve personnel problems
• conduct performance reviews

 

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D. Interpersonal Skills

1. Communicate Effectively

• communicate effectively
• use listening skills
• deliver presentations
• identify uses of different forms of written communication

2. Be Professional

• increase knowledge of profession
• support values and philosophy of golf industry
• maintain positive, enthusiastic attitude
• use golf etiquette
• maintain trust and confidentiality

3. Be Organized

• manage time effectively
• organize meetings

4. Be Professional

• liaise with board/owner
• enforce club policy
• resolve member/user conflicts

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E. Marketing

1. Describe Marketing Terms

• define marketing terms
• describe market research
• describe 9 P's of marketing

2. Oversee Mechandising

• oversee operational merchandising
• oversee pricing

3. Establish Promotionsl Strategies

• identify promotional strategies
• establish promotional strategies

4. Establish Sales Strategies

• establish marketing plans
• develop product or service descriptions
• oversee sales operations
• conduct joint marketing

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F. Public Relations

1. Implement Public Relations Plan

• implement publis relations plan

2. Promote Game of Golf

• ensure golf experience is positive
• oversee fundraising activities

3. Maintain Working Relationships

• support other golf and tourism facilities
• liaise with neighbors
• liaise with media
• liaise with suppliers
• participate in community activities

 

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G. Turf Grass Management

1. Plan Maintenance

• develop master plan for turf grass management
• organize maintenance projects

2. Describe equipment Maintenance

• describe equipment maintenance
• identify required knowledge of irrigation equipment

3. Outline Turf Grass Maintenance

• identify required knowledge of turf grass maintenance
• identify appropriate grass types on courses
• outline required knowledge of physical layout of course
• identify required knowledge of fertilizer and chemical applications

4. Oversee Season Opening and Closing

• identify factors affecting season opening and closing
• oversee course opening procedures
• oversee course closing procedures

5. Respond to Weather

• respond to weather

6. Ensure Environmental Safety

• esnure environmental safety

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H. Golf Shop Operations

1. Oversee Golf Shop Operations

• oversee golf shop operations
• overss practice facility
• oversee bag storage and drop off area
• oversee equipment rental operations
• oversee golf club fitting and repair services
• oversee revenue collection procedures
• oversee ordering of golf shop merchandise
• oversee golf shop inventory

2. Oversee Play

• oversee establishiment of leagues
• oversee tournament organization
• oversee booking systems
• identify characteristics and functions of marshall/starter
• identify types and benefits of teaching programs

3. Describe golf Rules and User-Affiliated Associations

• describe golf rules and user-affiliated associations.

 

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I. Food and Beverage Operations

1. Oversee Season Opening of Food and Beverage Operation

• oversee menu planning
• negotiate good and service contracts
• ensure govenment licenses and permits are current and valid
• oversee season opening of food and beverage facility

2. Oversee Food and Beverage Operations

• identify food and beverage knowledge
• oversee costs and controls
• oversee entertainment and social functions
• oversee maintenance of kitchen/bar equipment and furnishings

3. Oversee Season Close of Food and Beverage Operation

• oversee season close of food and beverage operation

 

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