For more information about these standards, certification and other training products, please contact the:

Saskatchewan Tourism Education Council
(Division of Tourism Saskatchewan)
321 - 4th Avenue
SASKATOON SK S7K 2L9
www.stec.com

Phone: 1-800-331-1529
(306) 933-5900
Fax: (306) 933-6250

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1. Exhibit Professionalism

• exhibit professional attributes
• maintain personal appearance
• participate in professional development activities
• make decisions
• manage time
• manage stress
• describe impact of family owned/operated campground on personal/professional relationships
• balance personal and professional life
  

2. Communicate Effectively

• communicate effectively
• communicate with those who have special needs
  

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B. Legislation

1. Comply with Legislation

• comply with legislation

 

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C. Planning

1. Plan for Development

• research new or existing development
• develop expansion plan
• implement expansion plan
  

2. Develop Business Plan

• describe importance of developing business plan
• produce business plan

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D. Marketing

1. Prepare Marketing Plan

• define marketing plan
• conduct market research
• develop marketing plan
  

2. Implement Marketing Activities

• define marketing terms
• implement advertising activities
• implement promotional activities
• participate in industry shows
• produce brochures
• implement public relations activities
• implement distribution activities
  

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F. Human Management

1. Hire Staff

• develop human resource plan
• develop employment application and interview forms
• develop job descriptions
• recruit staff
• screen applications
• interview applicants
• select final candidate
• make job offer
  

2. Train Staff

• identify benefits of training
• conduct orientation for new staff
• implement staff training
• conduct training session
• evaluate staff training

3. Supervise Staff

• provide leadership
• identify importance of regular staff meetings
• conduct staff meetings
• schedule staff
• resolve conflict between staff members
• discipline staff
• terminate staff
• perform scheduled lay-off
• process resignations
  

 

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G. Security and Safety

1. Follow Safety and Security Guidelines

• define safety and security
• ensure campground is safe
• establish emergency procedures
• handle emergency situations
• ensure campground is secure
  

 

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H. Facility Management

1. Establish Campground Policies

• establish campground policies
  

2. Perform Seasonal Maintenance

• conduct seasonal start-up maintenance
• conduct end-of-season maintenance

3. Maintain Campground

• conduct on-going campground maintenance
• maintain playground area and equipment
• follow procedures for pool maintenance
• maintain waterfront/shoreline
• handle waste materials
• maintain washroom and shower facilities
• maintain pit toilets
• maintain vehicles and equipment
  

 

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I. Office Operations

1.Operate Front Desk

• use telephone and answering machine effectively
• respond to reservation enquiries
• take reservations
• change reservations
• cancel reservations
• prepare for arrivals
• check in guests
• check out guests

2. Handle Currency

• prepare float for shift
• handle cash payments
• process cheques
• process credit card payments
• process debit or smart card payments
• follow cash-out procedure

3. Maintain Office

• operate office equipment
• maintain supplies
  

 

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J. Retail Operations

1. Manage Retail Operations

• purchase products and services from suppliers
• receive products
• outline benefits of counting inventory regularly
• establish procedures for maintaining inventory
• identify factors influencing product pricing
• display products
• provide information about products and services
• sell products and services
  

 

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K. Guest Relations

1.Promote Touris Industry

• define tourism industry
• identify tourism sectors
• outline benefits of promoting tourism
• describe campground operator's role in promoting tourism
• promote local area, zone/region, province/territory
  and country
  

2. Build Rapport with Guests

• Build rapport with guests

3. Handle Guest Concerns

• handle lost and found items
• handle guest complaints
• respond to seasonal inquiries
  

4. Enforce Polices and Procedures

• enforce policies and procedures

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