My name is Mary Rose Ruggles and I'm the Marketing Manager
for the Chamber (for the Regina Chamber of Commerce) and I've
been in this position for almost a year now. I have been with
the Chamber for eight years. I completed my eighth year at
the end of November. I started out as Administrative Assistant
to the Executive Director and I was in that position for about
five years. And then I moved into the Events Co-ordinator position
for a couple of years. And as of February this year I was asked
to take this position which I am enjoying very much.
I had been a stay at home mom for about nine
years. I raised a family of three daughters
and there was an ad in the paper, and I've
always thought the Chamber of Commerce would
be a great place to work with because I know
that you work with a lot of people with a lot
of inquiries, and I was lucky to be selected.
Of course I completed my high school diploma
and I went on to post-secondary education.
I have two years of secretarial studies and
just basically learning on the jobs as I went
along. And of course best training you can
find is on the job.
A positive attitude is very important to do
this job. I really feel that integrity and
honesty, humility is very important when you
are dealing with people, especially when you
are looking at gaining members for the Regina
Chamber because they certainly look upon those
qualities when you go and visit them. Then
of course the company feels that this is a
true representative of the organization and
they'll feel more comfortable with that.
Team skills are very important in any job
and of course I can see this in our position
here at the Regina Chamber of Commerce very
important. I sell memberships to prospects.
The rest of the staff assist in delivering
the services that is put together to comprise
the value of membership in the Regina Chamber.
So for example, our administrative assistant,
she takes the first call from the member and
it is important for her to be pleasant and
to relay any messages to the right people in
the organization. Course or Events Co-Ordinator,
she oversees the organization of events. We
work (she and I work) very closely together,
and of course our accountant letting me know
what accounts are outstanding or who has paid
or who has not paid especially on the renewal
side. So we all work together for the benefit
of our members.
I have taken some training, especially
since I have been in this position in firstly…in
selling techniques which are important in my
job. And then we, as an organization here with
our Executive Director, do meet every six months
or once a year to work together as teams to
resolve any problems, to enhance any of the
delivery of our programs to our members.
I have had three positions in the Chamber,
so each position carrying different challenges.
And so I had to adapt to the changes for each
position and that's very key to any job today.
Of course, I always read articles from our
association newsletters about customer service,
about membership in organizations similar to
ours. I have just completed a selling techniques
course. I will be attending our international
convention for membership directors.
A typical day for me is one where I come in
and the first thing I do in the morning is
check my call back list because it is always
important to keep track of the number of appointments
that I've had and the people who have asked
me to call them back after a week or so after
the presentation has been delivered. I have
contacts with our members, appointments with
prospects on a daily basis. I insure that that's
always on my agenda because that is important
for membership growth. I do courtesy calls.
You know when I'm out and about I always drop
in to members, visit with them to insure that
they're happy with what products, services
the Chamber's delivering to insure that they're
getting the mailings, and if they have any
questions to insure that those questions are
answered as well.
The most challenging aspect of my job is keeping
in contact with our members. Once I sell a
membership my challenge is to insure that that
member seeks the value that we offer so that
they will renew the following year.
The most satisfying part of my job is seeing
growth in business and I have been here with
the chamber for eight years. I have seen businesses
grow in the sense that they have started out
with the sole proprietor, they've expanded
to more than one staff member and I've seen
them grow through contacts that they have made.