My name is Cindy Kobayashi. I work for SGI Canada, a division
of SGI. We're sort of a little bit more into the non-auto insurance
part of it. I've been working for SGI for about three years
now and in this specific department for about a year and a
half. As most people know SGI is one of the major insurance
companies in Saskatchewan dealing with everything from auto
insurance, to house insurance and claims, driver's licenses,
that type of thing.
A typical workday for me would start with the phones ringing
constantly, people coming in needing to speak to someone. We
work a flex schedule. So you can work from 7:30 to 4:00, 8:00
to 4:30, 8:30 to 5:00 with half an hour for lunch or you could
do the 8:00 to 5:00 with an hour for lunch. We all have to
take turns working 5:00 o'clock shift so it varies.
The customers are usually coming for money. Either that
or they want something replaced. Most of our claims are break
and enters. So they want…they can't live without their
TVs you know.
Prioritizing is probably the most challenging part of my job.
It can sometimes be very chaotic and you have to do things
in order of importance. In my specific job, it's clerical work,
so we do all types of duties and some of them are more important
than others. So, when it gets a little bit backlogged, you
have to deal with the customers first, answer the phone. That's
always the main priority is customer service which is with
many - most companies I think. But other than that, you just
do the duties as they fall.
Being able to help people and give them what they want or
what they need I think is the most satisfying part. For me
personally, I don't think that there's that great of a return
on my job but as compared to say someone saving people's lives
and that type of thing, but I guess it depends on what your
I think I would have taken the university education first
and been able to start at a higher level within SGI. Basically,
they don't really have minimum requirements as most companies
do. You have to do exams like tests, basic clerical exams I
guess. They're somewhat similar to I guess CTBS tests you do
Teamwork skills are very important. You have to be able to
get along with the people that you work with. If you don't,
it just causes all sorts of stress. Problems always do arise
with co-workers but you just kind of have to deal with them
as they come and get by them. You sort of bring your own teamwork
skills from previous experience and you learn as you go a few
skills depending on the department you're in, the type of people
that you're working with.
A positive attitude is very important in my job especially
because we are dealing with the public all the time. We have
a lot of people come in to our office as well as answering
the phones and dealing with them on a regular basis. So, a
positive attitude is extremely important.
It's very important to be able to adapt to change because...especially
computer-wise. There's constant changes with software or new
programs that they bring in to the company so training is an
on-going thing. SGI offers lots of various types of training
from computer skills to typing and dealing with customer service
and that type of thing.
If someone were thinking of starting a career at SGI, I would
advise them to be patient. Seniority is a major thing as in
within any corporation. The Union is very strong and to promote
throughout the corporation can take a little bit of time if
you're just starting out. But if you hang on there, then eventually
you'll get through.